Some of the most crucial personnel for any hotel are the bellstaff. They can present the right kind of service front to the patrons and the people who stay at the hotel. If they do their jobs correctly then people are satisfied and are happy. If they fail to do so, then there could be a lot of problems for the hotel management. You can be sure that complaints would start to build up and come in.
So it is very crucial for a hotel to be able to hire the right kind of people for their bellstaff on Oneflare. Just to give you an idea, here are some of the things that the bellstaff are in charge of and can take care of for the hotel:
- They carry the luggage of the guests to their room
- They will show the guest around the room, showing them how to use the different facilities
- They can run errands for the guests
- They can provide information needed by the guests, especially those in connection with the area
- They can take care of any packages or mail that needs to be delivered to a guest
These are just some of the things that can be done by the bellstaff. It might seem so simple at first but the truth is that it is more than that. The role that they play is one of trust. They can gain access to the rooms where the guests are staying so above anything else, they should be trustworthy.
Hiring Cheap Belstaff
Some managers and those in charge of hotels might think that it is okay to hire cheap bellstaff. They offer very low pay, thinking that it would be enough. But if you want quality service then you should be ready to hire good people and good people can’t be hired with very low pay. You have to be ready to get the right qualities for the right price.
Here are some ideas that you can try in hiring your bellstaff:
- You need to check the credentials and references. You have to be absolutely sure than an applicant is, who he says he is.
- Try to look for someone who came from a similar job.
- Check the previous employer and ask about the applicant.
- During the interview process, ask questions that would reveal his knowledge of what he has to do on the job or the lack of it.
These are all effective ideas that you can try.